FAQ

General

 

Does the Bike to Work Challenge cost anything?
Nope; signup and participation are totally free. If you’d like to be extra rad and help support Active Trans’ nonprofit bike, walk and transit advocacy work, choose to include an Active Trans membership or make a donation at signup.

How does it work?
While there are lots of related prizes and activities, participating in the challenge itself takes just three easy steps:

  1. Sign up
  2. Either choose to be a team leader and create a team for your company, or join a team that’s already started
  3. Start riding and logging your commutes!

Trip Tracking

 

How do I log a trip?
Log in to your account, click the "Trip Log" tab, then follow the steps to log a trip from computer or tablet.

How do the points round out when the mileage is not a whole number?

  • If you ride 1.5 miles it will round up to 2 miles.
  • If you ride 1.4 miles it will round down to 1 mile.

 

Teams

 

What is a subgroup or subteam?
So you’re a member of a large organization that wants to hold an interoffice competition? Sounds like a blast! Smaller groups can be created under the umbrella team of their organization.

Can I (the Team Leader) see all my members’ biked miles?
Yes, this is a function within the Team Management section of the website.

One of my riders joined the wrong team! What do I do?
No worries!
Just shoot us an email to bikechi@activetrans.org org with the riders name and the correct team name they should be a part of.

 

Registraiton

Why can't I log in with my username?
Your username is probably not your email address. If you are having trouble logging in, visit the loign page and select "Forgot my username" to have it sent to you via email.

 

Help!

While we’ve tried to make our website as user-friendly as possible, sometimes you just fall down a rabbit hole and get lost.

  • Join a team? After clicking the "register" tab at the top of this page, fill out the demographic section, then follow the steps to join a team.
  • Register my organization? After clicking the "register" tab at the top of this page, fill out the demographic section, then follow the steps to register an Organization.
  • Create a new team? After clicking the "register" tab at the top of this page, fill out the demographic section, then follow the steps to create a new team under an organization that is already registered.

 

Don't see your question listed? Need some extra help? Email us at bikechi@activetrans.org with "Help Me!" in the Subject line.